Refund Policy

Last Updated: 5 October 2026

Thank you for subscribing to GradeGenius. This Refund Policy explains how refunds, cancellations and payment-related issues are handled for GradeGenius digital services.

1. Digital Services

GradeGenius provides digital educational services, including learning resources, past papers, quizzes, homework, notes, staged examinations, performance tracking, leaderboards, communication features and other digital educational tools.

Because GradeGenius services are delivered digitally and access may be provided immediately after successful payment, subscription payments are generally non-refundable once access to the subscription service has been activated, subject to applicable consumer rights and law.

2. Monthly Subscriptions

GradeGenius currently offers the following individual monthly subscription plans:

Monthly subscription payments are charged according to the plan selected by the customer.

Customers may cancel their recurring subscription to prevent future charges. Cancelling a subscription does not automatically qualify the customer for a refund of a payment that has already been processed.

Unless otherwise required by applicable law, customers will continue to have access to the applicable subscription services until the end of the period that has already been paid for.

3. Duplicate or Incorrect Payments

If a customer has been charged more than once for the same subscription because of a payment or technical error, the customer should contact GradeGenius support as soon as possible.

After verification, GradeGenius may issue a refund for a confirmed duplicate or incorrect charge.

4. Technical Problems

If a customer has successfully completed payment but cannot access the services because of a technical problem with the GradeGenius platform, the customer should contact our support team.

GradeGenius will investigate the issue and make reasonable efforts to restore access.

Where the problem is caused by GradeGenius and cannot reasonably be resolved, GradeGenius may provide an appropriate remedy, which may include extending the subscription period or issuing a refund where appropriate.

5. Unauthorised Transactions

Customers should notify GradeGenius as soon as possible if they believe that a payment was made without their authorisation.

GradeGenius may request information necessary to investigate the transaction. Confirmed unauthorised transactions will be handled in accordance with applicable payment-provider procedures and applicable law.

6. Subscription Cancellation

Customers may cancel their recurring subscription to prevent future subscription charges.

Cancellation should be completed before the next billing date to avoid the next recurring payment being processed.

Cancelling a subscription does not automatically result in a refund for the current or previous billing period.

7. Institutional Packages

Institutional packages are offered at customised prices and may include bulk learner accounts, academic ID cards, attendance and behaviour scanners, school-wide management analytics, onboarding and support.

Refunds, cancellations and payment terms for institutional customers will be governed by the applicable agreement between GradeGenius and the institution.

8. Refund Requests

Customers who wish to request a refund or report a payment issue should contact the GradeGenius support team and provide:

• Full name
• Registered GradeGenius email address
• Transaction or payment reference
• Date of payment
• Reason for the refund request

Refund requests will be reviewed where applicable and handled in accordance with this policy and applicable law.

9. Processing Approved Refunds

Where a refund is approved, it will generally be processed through the original payment method or payment provider used for the transaction.

The time required for a refund to reflect in the customer's account may depend on the payment provider or financial institution.

10. Changes to This Refund Policy

GradeGenius reserves the right to update this Refund Policy when necessary. Any changes will be published on this page together with the updated date.

11. Contact Us